Privacy Policy

Welcome to House of Chenelle. Your privacy is important to us. This Ptivacy Policy outlines how we collect, use, and protect your information when you visit or make a purchase from our website www.houseofchenelle.com.

1. Information We Collect

Personal Information: when you make a purchase or attempt to do so, we collect certain persona; information, including:

Name
Shipping and billing address
Payment information (e.g. credit card details via a secure processor)
Email address
Phone number

Automatically Collected Information: we may also automatically collect date about your device and usage of the Site, such as:

IP address
Browser type
Time zone
Pages viewed
Time spent on site

This helps us improve user experience and optimize our website.

2. How We Use Your Information

Process and fulfill orders
Communicate with you (order updates, promotional emails if opted in)
Improve our store's performance
Screen for potential fraud or security threats
Comply with legal obligations

3. Sharing Your Information

We do not sell or rent your personal information to third parties.

We may share your data with:

Service Providers (such as payment processors, shipping companies, and email platforms)
Compliance Authorities if required to by law, regulation, or court order
Analytics and Marketing Partners to improve our site and customer experience (only anonymized data where possible)

4. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is required by law.

5. Cookies

We use cookies and similar tracking technologies to enhance your experience on our site. You can choose to disable cookies through your browser settings, but this may affect site functionality.

6. Security

We implement appropriate technical and organizational measures to protect your personal data. However, no method of transmission over the internet is 100% secure.

7. Contact Us

For more information about our privacy practices, or if you have questions or complaints, contact us at houseofchenelle@gmail.com